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Contact Us
Get in touch
Have a question or need help? Our team is ready to assist you. Drop us a message and we’ll get back to you ASAP.
Warehouse & Showroom
Come see our collection in person! Quality kitchenware and dinnerware you’ll love — ready for pickup or delivery.
Address
33446 Western Ave
Union City, CA 94587
Phone
(510) 714-1800
hello@fance.us
Frequently asked questions
Check out our FAQ section for fast help with shopping, account setup, ordering, pickup, referrals, and exclusive offers.
How do I become a wholesale customer?
Complete our wholesale registration form with your business details. Once approved, you’ll unlock access to wholesale pricing and exclusive products.
Click here to register.
Do you have a referral or affiliate program?
Yes! When you refer someone using your unique link, you’ll earn 5% commission on all their future purchases. When you create an account, you’re automatically an affiliate – just log in and copy the website link, which will automatically include your referral ID (e.g. https://fance.us/ref/ID).
How can I hear about new deals and special offers?
Join our newsletter! Subscribers get early access to new collections, exclusive discounts, and special promotions. You can sign up easily at the bottom of our website.
Can I pick up my order in person?
Yes! Choose “Pick Up From Store” at checkout and pick up your order from our Union City, CA location. We'll notify you once it's ready.
How long does order processing take?
Processing usually happens immediately.
Most orders are ready the same day, but during busy times, it can take 1–3 business days. You’ll get a confirmation email once it’s ready for pickup or shipping.
How can I contact your team?
You can reach us by email at hello@fance.us or call (510) 714-1800. We're available Monday to Friday, 9 AM to 5 PM.
